:root{--bg:#f5f6f8;--surface:#fff;--border:#e2e4e9;--text:#1c1f26;--text-muted:#5b616e;--accent:#3d4de0;--accent-soft:#3d4de01a;--state-new:#2563eb;--state-new-bg:#2563eb1a;--state-warm:#b45309;--state-warm-bg:#d977061f;--state-cold:#475569;--state-cold-bg:#4755691a;--qual-qualified:#15803d;--qual-qualified-bg:#15803d1a;--qual-disqualified:#b91c1c;--qual-disqualified-bg:#b91c1c1a;--qual-handed-off:#7e22ce;--qual-handed-off-bg:#7e22ce1a;--qual-neutral:#475569;--qual-neutral-bg:#4755691a;--guardrail-pass:#15803d;--guardrail-fail:#b91c1c;--guardrail-fail-bg:#fef2f2;--chat-bg:#e9edf1;--chat-bg-pattern:#00000008;--bubble-lead:#fff;--bubble-lead-text:#1c1f26;--bubble-agent:#d9fdd3;--bubble-agent-text:#1c1f26;--bubble-highlight:#fde68a;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light dark;font:15px/1.5 -apple-system,Inter,Segoe UI,Roboto,sans-serif}@media (prefers-color-scheme:dark){:root{--lightningcss-light: ;--lightningcss-dark:initial;--bg:#14161c;--surface:#1c1f27;--border:#2c303a;--text:#e7e9ee;--text-muted:#9aa0ac;--accent:#818cf8;--accent-soft:#818cf826;--guardrail-fail-bg:#b91c1c1f;--chat-bg:#0b141a;--chat-bg-pattern:#ffffff08;--bubble-lead:#202c33;--bubble-lead-text:#e9edef;--bubble-agent:#005c4b;--bubble-agent-text:#e9edef;--bubble-highlight:#b45309}}*{box-sizing:border-box}body{background:var(--bg);color:var(--text);margin:0}h1,h2,h3{color:var(--text);margin:0}p{margin:0}button{font:inherit}.simulator-view .app__header{margin-bottom:24px}.scenario-picker{grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:20px;display:grid}.scenario-card{text-align:left;background:var(--surface);border:1px solid var(--border);cursor:pointer;border-radius:10px;padding:14px 16px;transition:border-color .15s,transform .1s}.scenario-card:hover{border-color:var(--accent)}.scenario-card--active{border-color:var(--accent);box-shadow:0 0 0 1px var(--accent)}.scenario-card h4{color:var(--text);margin-bottom:4px;font-size:14px}.scenario-card p{color:var(--text-muted);font-size:12px;line-height:1.4}.playback-controls{gap:10px;margin-bottom:16px;display:flex}.simulator-panes{grid-template-columns:1fr 1fr;align-items:start;gap:20px;display:grid}.chat-pane{background:var(--chat-bg);border:1px solid var(--border);background-image:radial-gradient(var(--chat-bg-pattern) 1px, transparent 1px);background-size:16px 16px;border-radius:10px;flex-direction:column;height:560px;display:flex;overflow:hidden}.chat-pane__header{background:var(--surface);border-bottom:1px solid var(--border);padding:12px 16px;font-size:14px;font-weight:600}.chat-pane__scroll{flex-direction:column;flex:1;gap:8px;padding:16px;display:flex;overflow-y:auto}.chat-bubble{border-radius:10px;max-width:75%;padding:8px 12px;font-size:13px;line-height:1.45;transition:background-color .4s;box-shadow:0 1px 1px #00000014}.chat-bubble p{white-space:pre-wrap;margin:0 0 2px}.chat-bubble__time{opacity:.6;text-align:right;font-size:10px;display:block}.chat-bubble--lead{background:var(--bubble-lead);color:var(--bubble-lead-text);border-top-left-radius:2px;align-self:flex-start}.chat-bubble--agent{background:var(--bubble-agent);color:var(--bubble-agent-text);border-top-right-radius:2px;align-self:flex-end}.chat-bubble--highlight{animation:1s flash-bubble}@keyframes flash-bubble{0%,to{box-shadow:0 1px 1px #00000014}30%{box-shadow:0 0 0 3px var(--bubble-highlight);background-color:var(--bubble-highlight)!important}}.chat-bubble--typing{align-items:center;gap:4px;padding:10px 14px;display:flex}.typing-dot{opacity:.5;background:currentColor;border-radius:50%;width:6px;height:6px;animation:1s ease-in-out infinite typing-bounce}.typing-dot:nth-child(2){animation-delay:.15s}.typing-dot:nth-child(3){animation-delay:.3s}@keyframes typing-bounce{0%,60%,to{opacity:.4;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}.facts-pane{flex-direction:column;gap:14px;display:flex}.facts-section{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:14px 16px}.facts-section h3{text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);margin-bottom:10px;font-size:12px;font-weight:700}.fact-grid{grid-template-columns:auto 1fr;gap:6px 12px;margin:0;display:grid}.fact-row{display:contents}.fact-row dt{color:var(--text-muted);align-self:center;font-size:12px}.fact-row dd{margin:0}.fact-value{font:inherit;color:var(--text);cursor:pointer;background:0 0;border:none;border-radius:5px;margin:-2px -6px;padding:2px 6px;font-size:13px;font-weight:600;transition:background-color .3s}.fact-value:not(:disabled):hover{background:var(--accent-soft)}.fact-value:disabled{cursor:default}.fact-value--null{color:var(--text-muted);font-weight:400}.fact-value--flash{background:var(--bubble-highlight);color:#1c1f26}.facts-note{background:var(--accent-soft);border-left:3px solid var(--accent);color:var(--text);border-radius:6px;margin-top:10px;padding:10px 12px;font-size:12px;line-height:1.5}.violation-link{font:inherit;color:inherit;text-align:left;cursor:pointer;background:0 0;border:none;padding:0;-webkit-text-decoration:underline dotted;text-decoration:underline dotted}.qual-strip{flex-wrap:wrap;gap:6px;margin-bottom:10px;display:flex}.qual-chip{background:var(--border);color:var(--text-muted);opacity:.5;border-radius:999px;padding:4px 10px;font-size:11px;font-weight:600}.qual-chip--active{opacity:1}.qual-chip--active.qual-chip--qualified,.qual-chip--active.qual-chip--handed_off{background:var(--qual-qualified-bg);color:var(--qual-qualified)}.qual-chip--active.qual-chip--disqualified{background:var(--qual-disqualified-bg);color:var(--qual-disqualified)}.qual-chip--active.qual-chip--handed_off{background:var(--qual-handed-off-bg);color:var(--qual-handed-off)}.qual-chip--active.qual-chip--new,.qual-chip--active.qual-chip--qualifying{background:var(--qual-neutral-bg);color:var(--qual-neutral)}.transition-log{color:var(--text-muted);margin:0;padding-left:18px;font-size:12px;line-height:1.6}.send-to-queue{margin-top:16px}.btn--send-to-queue{padding:10px 20px}@media (width<=900px){.scenario-picker,.simulator-panes{grid-template-columns:1fr}.chat-pane{height:420px}}.live-demo__banner{background:var(--guardrail-fail-bg);color:var(--guardrail-fail);border-radius:8px;margin-bottom:16px;padding:10px 14px;font-size:13px;font-weight:600;line-height:1.5}.live-demo__banner a{color:inherit;text-decoration:underline}.live-demo__chat{flex-direction:column;gap:10px;display:flex}.live-demo__suggestions{flex-wrap:wrap;gap:8px;display:flex}.chip{background:var(--accent-soft);color:var(--accent);cursor:pointer;text-align:left;border:1px solid #0000;border-radius:999px;padding:6px 12px;font-size:12px;font-weight:500;transition:border-color .15s}.chip:hover:not(:disabled){border-color:var(--accent)}.chip:disabled{opacity:.5;cursor:default}.live-demo__composer{gap:8px;display:flex}.live-demo__composer input{border:1px solid var(--border);background:var(--surface);color:var(--text);border-radius:8px;flex:1;padding:10px 12px;font-size:13px}.live-demo__composer input:focus-visible{outline:2px solid var(--accent);outline-offset:1px}.live-demo__facts{flex-direction:column;gap:14px;display:flex}.live-demo__followup{flex-direction:column;align-items:flex-start;gap:10px;display:flex}.live-demo__agent-picker{color:var(--text-muted);align-items:center;gap:8px;font-size:12px;display:flex}.live-demo__agent-picker select{border:1px solid var(--border);background:var(--surface);color:var(--text);border-radius:6px;padding:6px 8px;font-size:13px}.app{max-width:1280px;margin:0 auto;padding:32px 24px 48px}.queue-view{max-width:760px;margin:0 auto}.tab-bar{border-bottom:1px solid var(--border);gap:4px;margin-bottom:32px;display:flex}.tab{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-bottom:2px solid #0000;align-items:center;gap:6px;margin-right:20px;padding:10px 4px;font-size:15px;font-weight:600;display:flex}.tab:hover{color:var(--text)}.tab--active{color:var(--accent);border-bottom-color:var(--accent)}.app-footer{border-top:1px solid var(--border);color:var(--text-muted);max-width:70ch;margin-top:56px;padding-top:20px;font-size:12px}.app-footer code{background:var(--border);border-radius:4px;padding:1px 5px}.app__header{margin-bottom:40px}.app__header h1{letter-spacing:-.4px;margin-bottom:8px;font-size:28px}.app__header p{color:var(--text-muted);max-width:56ch}.app__section{margin-bottom:40px}.app__section h2{text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);align-items:center;gap:8px;margin-bottom:16px;font-size:15px;font-weight:600;display:flex}.count{background:var(--border);color:var(--text);border-radius:999px;padding:1px 8px;font-size:12px;font-weight:600}.empty{color:var(--text-muted);font-style:italic}.lead-list{flex-direction:column;gap:14px;display:flex}.lead-card{background:var(--surface);border:1px solid var(--border);border-left:4px solid var(--border);border-radius:10px;padding:18px 20px;box-shadow:0 1px 2px #10141e0a}.lead-card--pending{border-left-color:var(--accent)}.lead-card--approved{border-left-color:var(--qual-qualified);opacity:.85}.lead-card--rejected{border-left-color:var(--qual-disqualified);opacity:.85}.lead-card__header{flex-wrap:wrap;justify-content:space-between;align-items:baseline;gap:12px;margin-bottom:6px;display:flex}.lead-card__identity{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.lead-card__identity h3{font-size:16px}.lead-card__agent{color:var(--text-muted);font-size:12px}.badge{text-transform:uppercase;letter-spacing:.03em;border-radius:999px;padding:2px 8px;font-size:11px;font-weight:600}.badge--state-new{color:var(--state-new);background:var(--state-new-bg)}.badge--state-warm{color:var(--state-warm);background:var(--state-warm-bg)}.badge--state-cold{color:var(--state-cold);background:var(--state-cold-bg)}.badge--qual-qualified{color:var(--qual-qualified);background:var(--qual-qualified-bg)}.badge--qual-disqualified{color:var(--qual-disqualified);background:var(--qual-disqualified-bg)}.badge--qual-handed_off{color:var(--qual-handed-off);background:var(--qual-handed-off-bg)}.badge--qual-new,.badge--qual-qualifying{color:var(--qual-neutral);background:var(--qual-neutral-bg)}.lead-card__profile{color:var(--text-muted);margin-bottom:2px;font-size:13px}.lead-card__reason{color:var(--text-muted);margin-bottom:12px;font-size:12px;font-style:italic}.lead-card__draft{background:var(--accent-soft);border-left:3px solid var(--accent);border-radius:6px;margin:0 0 12px;padding:12px 14px;font-size:14px;line-height:1.5}.guardrail{margin-bottom:12px;font-size:12px}.guardrail--pass{color:var(--guardrail-pass);font-weight:600}.guardrail--fail{color:var(--guardrail-fail);background:var(--guardrail-fail-bg);border-radius:6px;padding:8px 10px;font-weight:600}.guardrail--fail ul{margin:6px 0 0;padding-left:18px;font-weight:400}.lead-card__actions{gap:10px;display:flex}.btn{cursor:pointer;border:none;border-radius:6px;padding:8px 16px;font-size:13px;font-weight:600;transition:filter .15s}.btn:hover{filter:brightness(.92)}.btn:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.btn--approve{background:var(--accent);color:#fff}.btn--reject{color:var(--guardrail-fail);border:1px solid var(--border);background:0 0}.lead-card__footnote{color:var(--text-muted);font-size:12px}